RETURNS & REFUNDSRETURNS POLICY
At EIN DESIGN, we want you to be
completely satisfied with your purchase. However, if you
change your mind, you can return any eligible
item within 14 days after delivery for a
full refund.

Please ensure that:

Items are unused, unwashed, undamaged, and in their
original packaging.

Tags, labels, and accessories are still attached.

You have a valid order number or receipt.

1. Return Period
You may return an item within 14 calendar
days after receiving your order.
Unfortunately, we do not currently offer exchanges. If
you wish to replace an item, please return
it for a refund and place a new
order.

2. Refunds
Once your return is received, it will be
processed within 10 working days (please allow an
additional 2–5 days for your bank to post
the refund).

Refunds are issued to the original payment method
only (via Stripe, Wise, or card).

If your original payment account is closed or
expired, contact our support team at [email protected] for
assistance.

We will refund the purchase price of the
returned items. Shipping fees are non-refundable unless your
order was faulty or incorrect.

3. Faulty or Incorrect Items
If you received an item that is defective,
damaged, or not what you ordered, please contact
us within 48 hours of delivery:
📧 [email protected]
💬 WhatsApp: +44 7346 135852

Please include your order number, a brief description
of the issue, and photos where applicable. If
confirmed faulty, we’ll arrange a refund or replacement
and cover the return cost.

4. Return Conditions
Returned items must be:

In new, resaleable condition

In the original packaging

Accompanied by your order details

We reserve the right to refuse a refund
if returned goods are worn, washed, damaged, or
tampered with. This does not affect your statutory
rights under UK Consumer Law or EU Consumer
Rights Directive.

Please note that, for hygiene reasons, underwear, swimwear,
and earrings cannot be returned unless faulty.

5. How to Return
UK Customers:
Use any tracked postal or courier service of
your choice. Make sure your parcel includes:

Your name

Order number

Reason for return

International Customers (Europe & Turkey):
You are responsible for return shipping costs unless
the item is faulty. Please email us before
shipping for the correct returns address and customs
declaration instructions.
Mark the parcel as “Returned Goods – No
Commercial Value” to avoid customs fees.

6. Refund Timeline
Once your parcel reaches us:

Inspection: within 10 business days

Refund: within 5–10 additional business days depending on
your bank

We are not responsible for any bank processing
fees that may apply.

7. Legal Right to Cancel
Under the Consumer Contracts (Information, Cancellation and Additional
Charges) Regulations 2013, you have 14 days from
the day after you receive your goods to
cancel the contract.
To cancel, contact us by:

Filling out our Contact Form on www.e1ndesign.com/contact, or

Emailing [email protected] with your order details.

8. Contact

If you have any questions about returns or
refunds:
📧 [email protected]
💬 WhatsApp: +44 7346 135852
DELIVERY OPTIONS
At EIN DESIGN, we offer secure and reliable
delivery options across the United Kingdom, Europe, and
Turkey.
Every order is carefully packed and shipped from
our UK logistics partner to ensure safe and
timely delivery.
All parcels are fully tracked and require a
signature upon receipt.

🇬🇧 UK DELIVERY OPTIONS
We currently offer the following shipping methods for
all UK customers:

Option Cost Time Courier Notes
Standard Delivery £3.50 3–7 Working Days EVRi FREE
for selected campaigns & loyalty members
Click & Collect £3.50 3–7 Working Days EVRi
FREE for selected campaigns & loyalty members
Next Working Day Delivery £6.00 Next Working Day
(Order before 3PM) DPD Orders placed after 3PM
ship next working day
Morning Delivery (by 10:30 AM) £10.00 Next Working
Day (Order before 3PM) DPD Not available on
weekends or bank holidays
Saturday Delivery £6.00 Arrives Saturday (Order before 3PM
Friday) DPD Orders after 3PM Friday arrive next
weekend
Sunday Delivery £6.00 Arrives Sunday (Order before 3PM
Friday) DPD Orders after 3PM Friday arrive next
weekend
Important UK Delivery Notes
Our warehouse dispatches Monday to Friday only (excluding
public holidays).

Orders placed after 3PM Friday will be processed
the following Monday (or next working day after
a bank holiday).

Once shipped, you’ll receive an email with tracking
details.

EVRi and DPD both offer mobile tracking apps,
allowing you to choose safe delivery locations or
reschedule your delivery.

We do not deliver to PO Boxes.

EUROPEAN DELIVERY OPTIONS
We deliver across Europe from our UK warehouse,
supported by trusted logistics partners.
All European orders are tracked, insured, and signed
for on delivery.

Option Cost Time Courier Notes
UPS Standard Delivery €4.50 3–6 Working Days UPS
/ DHL Reliable and fully tracked
UPS Access Point Delivery €4.50 3–6 Working Days
UPS Collect from your local Access Point
Express Saver Delivery €10.00 1–2 Working Days UPS
/ DHL Express Order before 3PM (Mon–Fri) for
next-day dispatch
Deliveries take place Monday to Friday (8 AM–8
PM), excluding public holidays.
Estimated delivery dates are displayed at checkout based
on your country and address.

You may choose Home Delivery or Access Point
Collection at checkout.
We do not currently deliver to PO Boxes
or Packstations.

INTERNATIONAL DELIVERY (INCLUDING TURKEY)
We also ship to Turkey and selected non-EU
countries from our UK distribution centre.

Option Cost Time Courier
International Tracked Delivery £15 5–10 Working Days DHL
Express / UPS
Please note:

Delivery times may vary depending on customs clearance.

Customs duties, VAT, or import taxes may apply
depending on your local regulations.

These charges are the responsibility of the customer
and are not included in our product or
shipping prices.

If you need help understanding customs requirements for
your country, contact us before ordering at [email protected]
or via WhatsApp (+44 7346 135852).

DISPATCH & TRACKING
Once your order is dispatched, you’ll receive:

A confirmation email with tracking details.

A tracking link from our courier (EVRi, DPD,
or DHL).

You can follow your parcel’s journey and manage
your delivery preferences directly through the courier’s website
or app.

ADDITIONAL INFORMATION
We currently do not deliver to PO Boxes
or forwarding companies.

Deliveries to Jersey, Guernsey, and Northern Ireland follow
the same shipping rates and timelines as the
UK Mainland.

For bulk or business orders, please contact [email protected]
before placing your order.

NEED HELP WITH DELIVERY?
If you have any questions or experience any
delivery issues:
📧 [email protected]
💬 WhatsApp (Live Support): +44 7346 135852


Our support team is available Monday to Friday,
9:00–18:00 (UK Time) to assist you.