Terms & Conditions

These Terms & Conditions were last updated on November 2025.

On this page you will find:
a) the Terms of Use for browsing and using our website and online channels, and
b) the Terms & Conditions of Sale which apply when you purchase products from us.

By using our site and/or placing an order with us, you agree to be bound by these Terms & Conditions.

CONTENTS

PART A – TERMS OF USE

1. Who we are and how to contact us

2. Acceptance of these terms

3. Other terms that may apply

4. Changes to these terms

5. Changes to our site

6. Suspension or withdrawal of our site

7. Your account and password

8. Intellectual property and use of content

9. Reliance on information on this site

10. Third-party websites and links

11. User-generated content

12. Our responsibility for loss or damage suffered by you (site use)

13. Acceptable use policy

14. Rights you give us to use content you upload

15. Prize draws, campaigns and promotions

16. Viruses, hacking and other offences

17. Linking to our site

18. Which country’s laws apply and jurisdiction

19. Our trade marks and ownership of website content

PART B – TERMS & CONDITIONS OF SALE

1. Introduction

2. Information about us and how to contact us

3. How the contract is formed

4. Our products

5. Your right to request changes

6. Our right to make changes

7. Providing the products (delivery)

8. Your rights to end the contract

9. How to end the contract and returns process

10. Our rights to end the contract

11. If there is a problem with the product

12. Price and payment

13. Our responsibility for loss or damage (products)

14. How we use your personal information

15. Other important terms

PART A – TERMS OF USE

1. WHO WE ARE AND HOW TO CONTACT US

1.1 This website www.e1ndesign.com (the “site”) is operated by EIN DESIGN LTD (“we”, “us”, “our”).
We also operate brand accounts on social media platforms and other online properties which, together with this website, are referred to in these terms as the “sites”.

1.2 EIN DESIGN LTD is a company registered in England and Wales with:

• Company Number: 16183026

• Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

• Email: [email protected]

• WhatsApp (Customer Support): +44 7346 135852

2. BY USING OUR SITE YOU ACCEPT THESE TERMS

2.1 By accessing or using our site, you confirm that you accept these Terms of Use and you agree to comply with them.

2.2 If you do not agree with these terms, you must not use our site.

2.3 We recommend that you print or save a copy of these terms for future reference.

3. OTHER TERMS THAT MAY APPLY TO YOU

3.1 These Terms of Use refer to the following additional documents, which also apply to your use of our site:

• Our Privacy Policy, which explains how we collect, use and protect your personal data.

• Our Cookie Policy, which explains how we use cookies and similar technologies.

• Our Terms & Conditions of Sale (Part B below), which apply when you purchase goods from our site.

4. WE MAY MAKE CHANGES TO THESE TERMS

4.1 We may amend these Terms of Use from time to time. Whenever you use our site, please check the latest version to ensure you understand the terms that apply at that time.

5. WE MAY MAKE CHANGES TO OUR SITE

5.1 We may update, modify, or withdraw any part of our site at any time to reflect changes to our products, our business priorities, or legal requirements.

5.2 We do not promise that the site or any content on it will always be up to date.

6. WE MAY SUSPEND OR WITHDRAW OUR SITE

6.1 Our site is made available free of charge.

6.2 We do not guarantee that our site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our site for business, technical, or security reasons.

6.3 You are responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and any other applicable terms and that they comply with them.

7. YOUR ACCOUNT AND PASSWORD

7.1 If you create an account on our site, or are provided with a user ID, password or any other piece of security information, you must treat such information as confidential and must not disclose it to any third party.

7.2 We may disable any account or login credentials at any time if we reasonably believe you have failed to comply with these terms or if we suspect unauthorised use.

7.3 If you know or suspect that anyone other than you knows your password or account details, you must notify us promptly using the contact details above.

8. INTELLECTUAL PROPERTY AND HOW YOU MAY USE MATERIAL ON OUR SITE

8.1 We are the owner or the licensee of all intellectual property rights in our site and in all material published on it. Those works are protected by copyright, trade mark and other intellectual property laws around the world. All such rights are reserved.

8.2 You may print one copy and download extracts of pages from our site for your personal, non-commercial use and you may draw the attention of others within your organisation to content posted on our site.

8.3 You must not modify the paper or digital copies of any materials you have printed or downloaded in any way. You must not use any illustrations, photographs, videos, audio, or graphics separately from accompanying text.

8.4 Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

8.5 You must not use any part of the content on our site for commercial purposes without obtaining a licence from us or our licensors.

8.6 If you print, copy or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, if we request, return or destroy any copies of the materials you have made.

9. DO NOT RELY ON INFORMATION ON THIS SITE

9.1 The content on our site is provided for general information only. It is not intended to amount to advice upon which you should rely.

9.2 You must obtain professional or specialist advice before taking, or refraining from, any action based on the content of our site.

9.3 While we make reasonable efforts to update the information on our site, we do not give any guarantees, representations or warranties that the content is accurate, complete or up to date.

10. WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO

10.1 Our site may contain links to other websites and resources provided by third parties. These links are provided for your information only.

10.2 We have no control over the contents of those sites or resources and are not responsible for them or any loss or damage that may arise from your use of them.

11. USER-GENERATED CONTENT

11.1 Our sites may include information and materials uploaded or posted by other users (for example, reviews, comments, or social media posts embedded on the site). This information has not been verified or approved by us.

11.2 The views expressed by other users do not necessarily represent our views or values.

11.3 If you wish to complain about content uploaded by other users, please contact us using the details above.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU (SITE USE)

12.1 Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence or that of our employees, agents or subcontractors, and for fraud or fraudulent misrepresentation.

12.2 If you are a business user, we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it. We will not be liable for any loss of profit, revenue, business, goodwill, or any indirect or consequential loss or damage arising from your use of (or inability to use) our site.

12.3 If you are a consumer, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes. We will not be liable for any loss of profit, business, business interruption or loss of business opportunity.

13. ACCEPTABLE USE POLICY

13.1 You may use our sites only for lawful purposes. You must not use our sites:

• in any way that breaches applicable local, national or international law or regulation;

• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

• for the purpose of harming or attempting to harm minors;

• to send, upload, or use any material that is defamatory, offensive, obscene, hateful, discriminatory, or otherwise inappropriate;

• to transmit unsolicited or unauthorised advertising or spam;

• to knowingly transmit viruses, trojans, worms, or other malicious code.

13.2 You also agree not to:

• reproduce, duplicate, copy or re-sell any part of our site in breach of these terms;

• access without authority, interfere with, damage or disrupt any part of our site or any equipment, network or software associated with it.

13.3 We may provide interactive services from time to time (e.g. comments, chat, social media features). We are not obligated to moderate such services, but we reserve the right to remove content or suspend accounts where we consider there has been a breach of these standards.

14. RIGHTS YOU GIVE US TO USE MATERIAL YOU UPLOAD

14.1 When you upload, post or share content on or via our sites or our brand social media accounts (for example, if you tag us or use a hashtag that we promote, such as #e1n or similar), you grant us the following licence:

• A worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content (including your username/handle and any associated likeness) in any media, for marketing and brand purposes.

14.2 You confirm that:

• you are the owner of the content or have permission to grant the above rights;

• any persons shown in the content have consented to its use; and

• our use of the content will not infringe the rights of any third party.

14.3 If you wish us to stop using content you previously approved or posted, please contact us and we will act within a reasonable timeframe.

15. PRIZE DRAWS, CAMPAIGNS AND PROMOTIONS

15.1 From time to time, we may run prize draws, discount campaigns or social media promotions (“Promotions”).

15.2 Each Promotion will have its own specific terms and conditions (for example, who can enter, how to enter, opening/closing dates, prizes). In the event of any conflict between those terms and these Terms of Use, the Promotion-specific terms will apply to that Promotion.

15.3 We reserve the right to amend, suspend or withdraw any Promotion where necessary, for example due to technical issues, fraud, or events beyond our control.

16. VIRUSES, HACKING AND OTHER OFFENCES

16.1 We do not guarantee that our site will be secure or free from bugs or viruses.

16.2 You are responsible for configuring your IT systems, devices and software to access our site and should use your own virus protection.

16.3 You must not misuse our site by knowingly introducing viruses or other malicious material. You must not attempt to gain unauthorised access to our site or any related server, computer or database. Any such activity may be reported to law enforcement authorities.

17. LINKING TO OUR SITE

17.1 You may link to our home page in a way that is fair, legal and does not damage our reputation or take unfair advantage of it.

17.2 You must not establish a link suggesting any form of association, approval or endorsement on our part where none exists.

17.3 You must not frame our site on any other site, nor create a link to any part of our site other than the home page without our permission.

17.4 We reserve the right to withdraw linking permission at any time.

18. WHICH COUNTRY’S LAWS APPLY TO ANY DISPUTES?

18.1 These Terms of Use, their subject matter and their formation are governed by the laws of England and Wales.

18.2 If you are a consumer, you and we both agree that the courts of England and Wales will have jurisdiction. However, you may also have the right to bring proceedings in your home country under applicable consumer protection law.

18.3 If you are a business, you and we agree that the courts of England and Wales will have exclusive jurisdiction.

19. OUR TRADE MARKS AND WEBSITE CONTENT

19.1 EIN DESIGN, E1N and associated logos and designs are trade marks (registered or unregistered) of EIN DESIGN LTD. You are not permitted to use them without our written approval.

19.2 All content on this site—including text, graphics, images, videos, icons, logos, and code—is owned by or licensed to EIN DESIGN LTD and its licensors and is protected by copyright and other intellectual property laws. Your use of the site does not grant any ownership rights in such content.

PART B – TERMS & CONDITIONS OF SALE

1. INTRODUCTION

1.1 These Terms & Conditions of Sale set out the legal terms on which we supply products to you through our site.

1.2 By placing an order on our site, you agree to be bound by these Terms & Conditions of Sale. You may only purchase products from our site if you are at least 18 years old and acting as a consumer (not for wholesale or re-sale without our written consent).

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are
EIN DESIGN LTD
Company Number: 16183026
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

2.2 How to contact us
You can contact our customer support team by:

• Email: [email protected]

• WhatsApp: +44 7346 135852

2.3 How we may contact you
If we need to contact you, we will do so using the email address, phone number or postal address you provided when placing your order.

2.4 When we use the words “writing” or “written” in these terms, this includes email.

3. OUR CONTRACT WITH YOU

3.1 Placing an order
When you place an order at the end of our online checkout process, you will receive an order confirmation email acknowledging that we have received your order. This email is not our acceptance of your order.

3.2 Acceptance of your order
Our acceptance of your order takes place when we dispatch the products to you. At that point, a contract is formed between you and EIN DESIGN LTD.

3.3 If we cannot accept your order
We may be unable to accept an order, for example if:

• the product is out of stock or unavailable;

• we cannot obtain authorisation for your payment;

• we identify an error in the price or description of the product;

• you do not meet our eligibility criteria or our fraud checks; or

• we reasonably suspect that you are purchasing for resale without agreement.

If we cannot accept your order, we will inform you and, if applicable, refund any amounts already paid.

3.4 Order number
We will assign an order number and include it in your order confirmation email. Please refer to this number whenever you contact us about your order.

4. OUR PRODUCTS

4.1 Product images
Product images and colours on our site are for illustrative purposes only. Although we try to display colours accurately, we cannot guarantee that your device will show colours exactly as they appear on the product.

4.2 Packaging
Packaging may vary from that shown on images on our site.

4.3 Availability
Not all products shown on our site may be available at all times or in all territories. We reserve the right to limit the quantities of any products we offer.

5. YOUR RIGHT TO REQUEST CHANGES

5.1 If you wish to amend your order (for example to change size, colour or delivery address), please contact us as soon as possible. We will let you know if the change is possible.

5.2 If changes are possible, we will inform you about any adjustment to price, delivery time or other terms and ask whether you wish to proceed. If we cannot make the change or you do not accept the consequences, you may have the right to cancel the order in accordance with clause 8.

6. OUR RIGHT TO MAKE CHANGES

6.1 We may change products or these terms to reflect changes in laws, regulatory requirements, or to implement minor technical adjustments and improvements.

6.2 If we make more significant changes to products or these terms that materially affect your order, we will notify you and you may then contact us to end the contract and receive a refund for any products paid for but not received.

7. PROVIDING THE PRODUCTS

7.1 Delivery locations
We ship from the United Kingdom to the countries listed on our site, including the UK, European countries and Turkey. If your delivery address is not available at checkout, we will not be able to ship to that location.

7.2 Delivery methods and costs
Delivery options, estimated times and related costs will be shown at checkout and may vary depending on your location and the shipping method chosen.

7.3 Delivery times
We will dispatch products as soon as reasonably possible and, in any event, within a reasonable period after acceptance of your order. Estimated delivery times will be communicated at checkout and/or in your dispatch confirmation email. Delivery times may be affected by customs clearance, local postal conditions and events beyond our control.

7.4 Delays outside our control
If delivery is delayed by events outside our reasonable control, we will contact you as soon as possible to let you know and take steps to minimise the delay. Provided we do this, we are not liable for delays caused by such events. If there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.5 When you become responsible for the products
Products will be your responsibility from the time they are delivered to the address you provided.

7.6 When you own the products
You own the products once we have received payment in full and they have been dispatched to you.

8. YOUR RIGHTS TO END THE CONTRACT

8.1 Your right to change your mind (cooling-off period)
If you are a consumer and your order is delivered within the UK, EU or another country providing a similar statutory cooling-off right, you may have the right to cancel your online purchase within 14 days from the day after you (or someone you nominate) receive the goods, without giving any reason. You may be responsible for the cost of returning the goods.

8.2 Defective or mis-described products
If the products are faulty or not as described, you may have legal rights to repair, replacement, or refund. These rights vary by jurisdiction but are not affected by these terms.

8.3 Ending the contract because of something we have done
You may end the contract immediately if:

• we have told you about an upcoming change to the product or these terms which you do not agree to;

• we have told you about a pricing or description error and you do not wish to proceed;

• there is a risk that delivery will be significantly delayed due to events outside our control; or

• we have suspended the supply of products for technical reasons.

In such cases, we will refund you in full for any products not provided and you may be entitled to compensation under applicable law.

9. HOW TO END THE CONTRACT WITH US AND RETURNS PROCESS

9.1 How to tell us you wish to cancel
To end the contract, please let us know by:

• Emailing us at [email protected]; or

• Messaging us via WhatsApp on +44 7346 135852;

Please include your name, address, order number and details of the products you wish to return.

9.2 Returning the products
If you end the contract for any reason after products have been dispatched to you, you must return them to us. Unless otherwise agreed, you must send the products back to the returns address we provide, within 14 days of notifying us that you wish to cancel.

9.3 Condition of returned products
If you are exercising your right to change your mind, products must be returned unused, unwashed, undamaged, and with all original tags and packaging. We may reduce any refund if the value of the goods has been diminished by your handling them in a way which would not be permitted in a physical store.

9.4 Who pays the cost of return?
We will pay the costs of return if:

• the products are faulty or mis-described; or

• you are ending the contract because we have made an error or a significant change to the contract.

In all other cases, including where you are exercising your cooling-off right, you will be responsible for the cost of returning the goods.

9.5 Refunds
We will refund the price you paid for the products, including standard delivery costs (where required by law), by the method you used for payment. We may make deductions as described in clause 9.3.

9.6 When refunds will be made
We will process refunds as soon as reasonably possible and in any event within:

• 14 days from the day we receive the returned goods; or

• if earlier, 14 days from the day you provide evidence that you have sent the goods back.

10. OUR RIGHTS TO END THE CONTRACT

10.1 We may end the contract for a product at any time by written notice to you if:

• you do not pay us when required;

• you do not provide information necessary for us to supply the products; or

• you do not allow delivery to take place.

10.2 If we end the contract in these circumstances, we will refund any money you have paid for products not provided but may deduct reasonable compensation for the net costs we incur because of your breach.

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1 If you have any questions or complaints about a product, please contact us at [email protected] or via WhatsApp.

11.2 We are under a legal duty to supply products that conform with this contract. Depending on your jurisdiction, you may have statutory rights in relation to products that are faulty or not as described. These rights are not affected by these terms.

12. PRICE AND PAYMENT

12.1 The price of the product (and any applicable taxes) will be the price indicated on our site at the time you place your order. Prices exclude delivery costs, which are displayed separately at checkout.

12.2 We take reasonable care to ensure that prices are correct. If we discover an error in the price of goods you have ordered, we will contact you and give you the option of continuing at the correct price or cancelling your order.

12.3 We accept payment through the methods shown on our site (for example, card payments processed via Stripe or other payment providers). You must pay for the products before we dispatch them.

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU (PRODUCTS)

13.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care and skill.

13.2 We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or for breach of your statutory rights in relation to the products.

13.3 We only supply products for domestic and private use. If you use the products for any commercial, business or resale purpose without our written consent, we will have no liability for any business-related loss, such as loss of profit or revenue.

14. HOW WE USE YOUR PERSONAL INFORMATION

14.1 We will use the personal information you provide to:

• process your order and deliver the products;

• process payment; and

• if you consent, send you information about our products and offers.

14.2 We will handle your personal information in accordance with our Privacy Policy, which forms part of these terms.

15. OTHER IMPORTANT TERMS

15.1 We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.

15.2 You may only transfer your rights or obligations under this contract to another person if we agree in writing.

15.3 This contract is between you and EIN DESIGN LTD. No other person shall have any rights to enforce any of its terms.

15.4 Each paragraph of these terms operates separately. If any court or authority decides that any part is unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. For example, if you fail to pay and we do not immediately take action, we can still require you to make the payment at a later date.

15.6 These Terms & Conditions of Sale, and any disputes arising from them, are governed by the laws of England and Wales. You may bring legal proceedings in the courts of England and Wales or, where applicable, in your local courts under mandatory consumer protection law.