Last Modified: November 2025

EIN DESIGN LTD and its affiliates (collectively, “EIN DESIGN”, “we”, “us” or “our”) are committed to protecting your privacy and personal data.

This Privacy Policy explains how we collect, use, share and protect your personal information when you visit www.e1ndesign.com, interact with us on social media, contact our customer support, sign up to our newsletter or purchase our products.

This website is not intended for children, and we do not knowingly collect data relating to children.

By visiting or using our site, you acknowledge and accept the practices described in this Privacy Policy.

1. Who Is Responsible for This Policy?

The data controller responsible for this website is:

EIN DESIGN LTD
Company Number: 16183026
Registered Office: 71–75 Shelton Street,
Covent Garden, London, WC2H 9JQ,
United Kingdom
Email: [email protected]

We may appoint a data protection contact/manager who oversees questions relating to this Privacy Policy. If you have any questions, you can reach us using the “How Do You Contact Us?” section at the end of this document.

This notice is intended to be layered – you can scroll to the sections most relevant to you:

How Do We Collect and Use Your Information?
- Shopping
- My Account
- Surveys, Competitions and Giveaways
- Electronic Newsletters and Other Marketing
- Blogs and User Comments
- Contact Us
- Cookies, Web Beacons and Automated Data
- Customer Support
- Statistics and Aggregated Data
- Third-Party Sources
- Other Purposes & Change of Purpose
How Do We Share Your Information?
Do We Transfer Your Information to Other Countries?
How Do We Protect Your Information?
How Long Do We Keep Your Information?
Your Rights (Access, Correction, Deletion, etc.)
What If You Do Not Provide Personal Information?
Links to Other Sites
Changes to This Privacy Policy
How Do You Contact Us?

2. How Do We Collect and Use Your Information?

2.1 General

You may choose to provide personal data to us via:

our website www.e1ndesign.com,
our customer support channels (including WhatsApp and email),
our social media accounts (e.g. Instagram, TikTok, etc.).

“Personal data” means any information that can identify you directly or indirectly (such as your name, email address, delivery address, or IP address). It does not include anonymous or fully aggregated data.

We do not intentionally collect special categories of data about you (such as race, religion, health data, political opinions, etc.), nor do we knowingly collect information about criminal convictions and offences.

Below, we explain what we collect in different contexts and how we use it.

2.2 Shopping (Placing Orders)

When you purchase products on our website, we may collect:

Name, surname, title
Email address
Billing and shipping address
Phone number
Date of birth (if you choose to provide it, e.g. for birthday campaigns)
Payment information (card details are processed via secure third-party providers such as Stripe; we do not store full card numbers)
Order details (items purchased, size, price, time, order history)

We use this information to:

process and fulfil your orders,
send you order confirmations and shipping updates,
manage payments, refunds, and fraud prevention,
provide customer service and handle returns.

If you give us explicit consent (e.g. ticking “subscribe to newsletter”), we may also use your contact details to send you marketing communications about our products and campaigns.

If you ask us to ship an order directly to another person, you must ensure you have that person’s permission to share their address and details with us.

2.3 My Account

You may create an account on e1ndesign.com. When you do so, we may collect:

Name and surname
Email address
Password (stored in encrypted form)
Saved addresses (billing and shipping)
Past orders and preferences

Your account may allow you to:

store billing and shipping details for faster checkout,
view and track your order history,
update your personal details and communication preferences.

You can delete or update your saved data in your account at any time (subject to legal retention requirements).

2.4 Surveys, Competitions and Giveaways

From time to time, we may run online surveys, style quizzes, competitions or giveaways.

If you participate, we may ask for:

Name and contact details (email, address, phone number)
Social media handle (e.g. Instagram username)
Country/region
Your preferences, feedback and survey responses

We use this information to:

administer the survey or competition,
contact winners and send prizes,
better understand customer preferences.

Where you have given consent, we may also send you marketing communications based on this information.

2.5 Electronic Newsletters and Marketing Communications

You can subscribe to our newsletter or marketing emails on our website or during checkout.

We may ask for:

Name and surname
Email address
Country or region
Gender or style preferences (optional)
Marketing preferences (which type of content you want to receive)

We use this information to:

send you news about new drops, capsule collections, promotions and events,
personalize content (e.g. highlight products relevant to your country or preferences),
improve how we communicate with you.

You can unsubscribe at any time by:

clicking the “unsubscribe” link in any marketing email, or
contacting us using the details in “How Do You Contact Us?”.

Unsubscribing from marketing does not affect transactional messages (such as order confirmations).

2.6 Blogs, Comments and User Content

If our website or social channels allow comments, reviews or other user content:

Any information you choose to submit (name, username, review text, images, etc.) may become publicly visible.
We may display your first name or chosen display name alongside your comment.

Please do not share sensitive personal information in public comments or reviews.

2.7 Contact Us / Customer Support

When you contact us (e.g. via contact form, email, or WhatsApp), we may collect:

Name
Email address
Phone number / WhatsApp number
Order number(s)
Any information you include in your message

We use this data:

to respond to your questions,
to handle complaints or support requests,
to improve our service quality.

2.8 Cookies, Web Beacons and Automated Data

When you visit e1ndesign.com, we automatically collect certain technical information, such as:

IP address
Browser type and version
Device type and operating system
Time zone and language settings
Pages visited, time spent, click paths
Referring page (how you reached our site)

We collect this information through technologies such as cookies, pixels and web beacons.

Cookies
Cookies are small text files placed on your device when you visit a website. We use cookies to:

remember what is in your cart,
keep you logged in (if you choose that option),
analyze how our site is used (e.g. via tools like Google Analytics),
personalise content and adverts (where permitted).

You can control cookies through your browser settings. However, disabling some cookies may affect the proper functioning of parts of the site. More details are available in our Cookie Policy.

Web Beacons / Pixels
We may use pixels in emails or pages to understand whether communications are opened or links are clicked. This helps us improve our content and measure the effectiveness of campaigns.

2.9 Customer Assistance by Phone / Messaging

If you contact us by phone or messaging apps (e.g. WhatsApp), we may gather:

Your name and contact details
Your queries about products, sizing, orders, returns etc.
If you choose to complete a purchase via assisted checkout, limited payment information (processed securely via our payment provider).

This information is used solely to provide you with support and complete your requested transaction.

2.10 Statistics and Aggregated Data

We may compile aggregated or anonymised data (for example, to understand how many users visit a certain page or which size is most commonly purchased).

Such aggregated data does not identify you personally and is not considered personal data in law, unless we combine it with other data that can identify you. Where that happens, we treat it as personal data under this Policy.

2.11 Third-Party Sources

We may receive limited personal data about you from third parties, for example:

Payment processors (e.g. Stripe) confirming payment success or failure,
Delivery partners providing tracking updates or address validation,
Analytics providers (e.g. Google Analytics, Meta Pixels) that inform us about general user behaviour,
Anti-fraud and security providers.

We only receive and share the information necessary for those services to work, and we require all such parties to handle your data in accordance with applicable laws.

2.12 Other Purposes & Change of Purpose

We may also use your personal data to:

manage returns and refunds,
prevent fraud and abuse,
comply with legal obligations (e.g. tax and accounting requirements),
perform internal analytics and reporting,
manage and improve our website and services.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for a compatible reason. If we need to use it for a significantly different purpose, we will normally notify you and explain the legal basis.

In some cases, we may process your data without your knowledge or consent, where required or permitted by law.

3. How Do We Share Your Information?

We do not sell your personal data.

We may share your information only in the following limited circumstances:

3.1 Within EIN DESIGN and Our Group

We may share your data with our internal group entities or affiliates where necessary (for example, to manage your order, logistics or accounting), always under appropriate safeguards.

3.2 Service Providers

We may share personal data with third-party service providers who help us operate our business, including:

Payment processors (e.g. Stripe, other card processors)
Warehousing and logistics partners
Courier and delivery companies
IT hosting and cloud service providers
Email marketing platforms and analytics tools
Fraud prevention and security partners

These third parties may only process your personal data on our instructions, for the specified purposes, and must keep it secure.

3.3 Advertising and Analytics

We may share pseudonymised or aggregated information with:

Advertising partners,
Social media platforms,
Analytics services (e.g. Google Analytics),

to measure performance, improve our campaigns and show relevant ads, where legally permitted and according to your cookie/consent settings.

We do not share information in a way that directly identifies you personally with advertisers without your consent.

3.4 Legal Obligations and Protection of Rights

We may disclose your personal data if required to do so by law, or if necessary to:

comply with legal obligations or government requests,
enforce our Terms & Conditions,
protect our rights, property or safety, or that of our customers or others,
cooperate with fraud prevention or credit risk reduction efforts.

3.5 Business Transfers

If we sell, transfer or reorganise all or part of our business or assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will require the new owner to use your data in a manner consistent with this Privacy Policy.

4. International Data Transfers

Because EIN DESIGN operates from the United Kingdom and may work with partners in other countries (including the EU and Turkey), your personal data may be transferred and stored outside your country of residence.

Where we transfer data outside the UK or the European Economic Area (EEA), we will:

ensure that an adequate level of protection is in place (for example, by using standard contractual clauses approved by regulators), or
rely on other appropriate safeguards permitted by law.

By providing us with your personal data, you understand that it may be processed in countries with different data protection standards, but we will always protect your data as described in thisPrivacy Policy.

5. How Do We Protect Your Personal Information?

We take the security of your information seriously and use appropriate technical and organisational measures to protect it.

These include:

secure servers and firewalls,
encryption of payment transactions,
limiting access to personal data to employees and partners who need it for legitimate business purposes,
contractual confidentiality obligations for our staff and service providers,
procedures to detect, investigate and respond to suspected data breaches.

However, no system can be guaranteed 100% secure. Transmitting data over the internet is at your own risk. If we become aware of a personal data breach involving your information, we will notify you and any relevant regulator where required by law.

If you have created a password to access parts of our site, you are responsible for keeping that password confidential and not sharing it with anyone else.

We do not knowingly allow children under 18 to make purchases without the consent of a parent or legal guardian.

6. How Long Do We Keep Your Information?

We will keep your personal data only for as long as necessary to fulfil the purposes for which we collected it, including:

fulfilling your orders and providing services,
complying with legal, tax and accounting requirements,
handling disputes and enforcing our agreements.

Retention periods depend on the type of data and the purpose of processing. For example:

Order and invoicing data may be kept for several years as required by tax law.
Marketing data may be kept until you unsubscribe or withdraw your consent, or after a defined period of inactivity.

In some cases, we may anonymise your data (so it can no longer be associated with you). We may use such anonymised data indefinitely without further notice.

7. Your Data Protection Rights

Depending on your location and applicable law (for example, UK GDPR, EU GDPR or equivalent local laws), you may have the following rights:

Right of access – to obtain a copy of the personal data we hold about you.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your personal data where there is no good reason for us to keep it.
Right to restrict processing – to limit how we use your data in certain circumstances.
Right to object – to object to processing based on our legitimate interests or to direct marketing.
Right to data portability – to receive your data in a structured, commonly used format and/or request that we transfer it to another controller where technically feasible.
Right to withdraw consent – where we process your data based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us using the details in “How Do You Contact Us?”. We may need to verify your identity to protect your privacy.

We aim to respond to all valid requests within one month. In the case of complex or multiple requests, this period may be extended, in which case we will inform you.

You will not usually have to pay a fee to exercise your rights. However, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded, repetitive or excessive.

8. What Happens If You Do Not Provide Personal Information?

Where we need to collect personal data:

by law, or
under a contract we have with you (for example, your delivery address to ship an order),

and you fail to provide that data when requested, we may not be able to perform the contract (for example, we may not be able to complete your order). In that case, we may need to cancel a product or service you have with us, but we will notify you if this happens.

9. Links to Other Websites

Our site may contain links, plug-ins or applications that redirect you to third-party websites (such as social networks, payment providers, carriers, partners).

These websites have their own privacy policies and we are not responsible for them. We recommend that you read the privacy policy of each site you visit.

We have no control over, and are not liable for, the content, security or privacy practices of such third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in our business operations or services,
changes in applicable laws or regulatory guidance,
improvements in how we communicate about privacy.

When we do so, we will update the “Last Modified” date at the top of this page. If the changes are significant, we may also notify you by email or via a notice on our website.

We encourage you to review this page periodically to stay informed about how we use your information.

11. How Do You Contact Us?

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, you can contact us at:

EIN DESIGN LTD
71–75 Shelton Street,
Covent Garden, London, WC2H 9JQ,
United Kingdom
Email: [email protected]

If you are located in the UK or EU, you also have the right to lodge a complaint with your local data protection authority. We would, however, appreciate the opportunity to address your concerns first, so please consider contacting us before approaching a regulator.